< Back/ Home/ Customer service/ authenticity
Customer service

AUTHENTICITY

ARE DESIGNER ITEMS AUTHENTIC?
Since 1998, Bluefly has been a fashion industry pioneer. We offer the finest designer handbags, shoes, fine jewelry & more at the absolute best values. We proudly stand behind every piece we sell, and guarantee the authenticity 100%.

If you have any questions or concerns about any item, please feel free to reach out to our customer service team who'd be happy to help.

HOW DO I KNOW THE MERCHANDISE IS AUTHENTIC?
Bluefly prides itself on the quality of its merchandise and does not sell reproductions. Every item we sell has undergone a thorough control check to meet the highest standards of excellence. Since 1998, Bluefly has guaranteed the authenticity and condition of every item sold so that customers can purchase products with complete confidence.

HOW IS THE GRADE OF A PRE-OWNED DESIGNER ITEM DETERMINED?
When viewing the condition rating of a pre-owned item under its details, please note the following guidelines below:

Rating Condition
New Never been used or carried
Excellent Signs of wear (slight scratches, marks)
Very Good Signs of wear due to usage or age
Good Leather might be worn, discolored, stains, scratches, or other marks

Please note that any imperfections will be noted in the pre-owned item's details.

100% Authenticity Guaranteed. Always.
Since 1998, Bluefly has been a fashion industry pioneer. We offer the finest designer handbags, shoes, fine jewelry & more at the absolute best values. We stand behind every piece we sell and guarantee the authenticity 100%.

Andrea Valdes-Fauli Oguz, Divisional Merchandising Manager, Handbags, Shoes, Jewelry & Accessories
With 18 years of experience working with fine designer goods, Andrea's skills in authentication naturally grew from her background in Fashion and Art History. Andrea's love of arts and commerce came together after a summer residency at Christie's Auction House in addition to her time studying abroad in Spain at the renowned Prado Museum in Madrid. A passion for quality design and craftsmanship drew Andrea to the world of designer goods. Andrea is ardent about preserving the integrity of designer products, and views the manufacture and distribution of counterfeits as unethical and detrimental to brands, craftsmen & consumers.