HOW TO RETURN

How to Return an Item (except Watches and Fine Jewelry)

  1. Log into "My Account."
    No Bluefly account? Click on the "Order Status" link located at the bottom of every Bluefly page to access your order and the return form. Enter the PO# from your invoice in the order number field.
  2. Under the "Order Status" section find the order for which you want to create a return. Then click "Return an Item."
  3. Fill out the form to receive a return authorization number and pre-paid UPS domestic return shipping label.
  4. Print your return confirmation and UPS domestic return shipping label immediately, or access your confirmation email to print later.
  5. Pack the return and the return confirmation page in the original package, if possible.
  6. Tape the return label securely to the box. If you opt to use your own shipper, we suggest that you use a traceable carrier.
  7. Take your package to any UPS location or give your package to any UPS driver making a regular pickup or delivery at your residence or place of business. Find your nearest UPS location at www.ups.com/dropoff.

Return Shipping Fees

Click here for information on return shipping charges.

Mailing Address for Returns Center

To use a shipping method of your choice, print the return confirmation, include it in your return package and ship the merchandise to the address below. We recommend that you use a traceable, reputable carrier. Please note that returns must be accompanied by the return confirmation form to be processed.

Bluefly Customer Returns Department
5389 E. Provident Drive
Cincinnati, OH 45246

How to Return Watches and Fine Jewelry

Please follow the special return instructions included in your fine jewelry order.

International Returns

Please see International Orders for information about international returns.

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