Customer service

FREQUENTLY ASKED QUESTIONS

ORDERS

WHY IS THERE A PENDING CHARGE ON MY ACCOUNT?

The pending charge you are seeing on your account is an authorization hold. This hold will drop off your account within 3-5 business days. We'll only charge when the product ships to you.

WHY HASN'T MY ORDER ARRIVED YET?

Bluefly uses a variety of shipping arrangements with brands, and some may result in longer shipping times than others. We'll send you an email with your tracking information once an order is on its way. Items will indicate their ship times in each description. For more information regarding shipping, please click here.

Bluefly orders normally ship within 24-48 business hours, but shipping may take longer during the holidays. Estimated shipping times can be found in the details of the item and in checkout. We'll send you an email with your tracking information once an order is on its way. For more information regarding shipping, please click here.

CAN I CHANGE OR CANCEL MY ORDER AFTER IT HAS BEEN PLACED?

Because we work so quickly to ship you your order, it is not possible for us to make changes or cancel an order once it has been placed. Depending on the item's return policy, we are happy to accept the item(s) you have ordered once they have been received. Please click here. for more information regarding returns.

I ONLY RECEIVED PART OF MY ORDER - IS IT COMING IN MULTIPLE SHIPMENTS?

Depending on where your item is shipping from, it is possible that your order may arrive in multiple shipments. Your shipment confirmation will indicate when an item ships with its tracking information.

PAYMENT

WHAT FORMS OF PAYMENT DO YOU ACCEPT?

Bluefly accepts American Express, MasterCard, Visa, and Discover Card. We also offer PayPal, Amazon Payment, Visa Checkout and Affirm. We do not accept cash, checks or cash-on-delivery (C.O.D.). Please note that all orders are charged in United States Dollars (USD).

HOW CAN I PAY WITH AFFIRM?

For more information on Affirm, click here.

SALESTAX

IS SALES TAX APPLIED TO ORDERS?

Sales tax is applied to your Bluefly order in accordance with individual state and local regulations if your shipping address is in one of the following states: CA, MA, NC and NY. For orders shipped to other states, your state and/or municipal government may require you to declare your purchase and pay appropriate sales tax amounts to them directly. Appropriate tax charges will appear on the "Review Order" page during checkout.

AUTHENTICITY

ARE DESIGNER ITEMS AUTHENTIC?

Since 1998, Bluefly has been a fashion industry pioneer. We offer the finest designer handbags, shoes, fine jewelry & more at the absolute best values. We proudly stand behind every piece we sell, and guarantee the authenticity 100%.

If you have any questions or concerns about any item, please feel free to reach out to our customer service team who'd be happy to help.

HOW DO I KNOW THE MERCHANDISE IS AUTHENTIC?

Bluefly prides itself on the quality of its merchandise and does not sell reproductions. Every item we sell has undergone a thorough control check to meet the highest standards of excellence. Since 1998, Bluefly has guaranteed the authenticity and condition of every item sold so that customers can purchase products with complete confidence.

HOW IS THE GRADE OF A PRE-OWNED DESIGNER ITEM DETERMINED?

When viewing the condition rating of a pre-owned item under its details, please note the following guidelines below:

Rating Condition
Excellent No visible signs of wear
Great Very minimal signs of wear that is not visible unless viewed closely
Very Good Slightly used with a few condition issues
Good Multiple signs of wear but overall product is in good condition

Please note that any imperfections will be noted in the pre-owned item's details.

100% Authenticity Guaranteed. Always.
Since 1998, Bluefly has been a fashion industry pioneer. We offer the finest designer handbags, shoes, fine jewelry & more at the absolute best values. We stand behind every piece we sell and guarantee the authenticity 100%.

GENERAL

HOW CAN I CONTACT CUSTOMER SERVICE?

Send Us An Email
Email us at flyrep@bluefly.com. Customer Service will respond to your email as soon as possible. We look forward to hearing from you. If you have any questions, please try our Customer Service Help section.

HOW CAN I RETRIEVE OR RESET MY PASSWORD?

To retrieve or reset your password, click SIGN IN / REGISTER at the top right of any page and click Forgot Your Password?. Enter your registered Bluefly account's email address and click SEND EMAIL.

Please note that this may take a few minutes to reach your email inbox. We would also recommend checking your spam folder in your inbox if you have not received the password reset email.

The password reset email will provide a link that will prompt you to update the password associated with your Bluefly account. Passwords must be a minimum of 6 characters with at least 1 number and 1 alphabetic character.

Once you have received confirmation that your password has been reset, you can return to the home screen and sign in into your account using your new password by clicking into SIGN IN / REGISTER at the top right of any page.