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Customer service

International Orders


Please note that all orders are charged in United States Dollars (USD).


Return Information

A return authorization number is required to return merchandise and the customer is responsible for shipping product back to the correct location. Please be sure to print the returns authorization and include in your package.

For return international return instructions, please contact Customer Service at flyrep@bluefly.com .

*Please Note:
At this time, we do not provide prepaid return shipping labels for international customers. We strongly encourage you to insure your package and to please keep tracking of your return tracking number until your refund is confirmed via email. Please be aware that we cannot take responsibility for any lost or damaged packages. Return shipping costs cannot be refunded.

How To Return
Bluefly offers fast and easy online returns. Follow these steps to return an item:

1) If you have a Bluefly account: Log into "My Account." Then, under the "Order Status" section, find the order for which you want to create a return and click "Return an Item."
If you do not have a Bluefly account, please use our returns tracking lookup tool below, by entering the order number from your order confirmation email (or your order packing slip) and the shipping zip code. Select the item you wish to return and click "Return an Item."

2) Fill out the form to receive a return authorization number. Contact Customer Service at flyrep@bluefly.com for information on how to return your product.

Receiving A Refund
Returns will be processed within 10 business days from the date we receive your package.

Depending on your card issuer your refund may take 3-10 business days to appear on your billing statement. Bluefly store credit refunds will be immediately available after your return is processed. If you returned a gift for Bluefly store credit, please allow 3-5 business days for the store credit to appear in your account.

For more information regarding returns and policies, please click here.

Duties And Taxes Refunds
If you are returning an international purchase you may be eligible for a refund of a portion or all of the duty and taxes. Please contact your local customs office for a return of duties and taxes.