Please note that all orders are charged in United States Dollars (USD).
For your ultimate convenience, international shipping costs include all duties, taxes and brokerage fees so that there are no additional shipping fees upon delivery. Since shipping costs are calculated based on the contents of your order and the location to which the order is shipping, shipping charges can only be provided once you begin the checkout process.
Most International shipments are first delivered to our trusted freight forwarder in Kentucky for processing. Your shipment first arrives in Kentucky and your tracking information will indicate this as delivery address on your order. After 1-2 business days in Kentucky, your shipment will be on its way to you.
International deliveries will take 5-9 business days (Monday-Friday, excluding holidays) once your order has shipped from our freight forwarder in Kentucky.
If multiple items are ordered your shipment may arrive in multiple packages. Please see WHEN TO EXPECT YOUR PACKAGE for more information on confirmation emails and shipping multiple items.
Shipments are subject to customs clearance procedures which can cause delays beyond original delivery estimates.
Bluefly Ships To The Following International Countries
If your country is not listed and you wish to place an order, you can set up an account with a freight forwarding company and then place an order on our site. For freight forwarding options to most international addresses, we recommend MyUS or Bongo.
For your convenience, all shipping fees, duties and taxes and brokerage fees will be paid at the time you place your order. Additional funds are not required at time of delivery. Please contact Customer Service with any delivery issues at email@example.com .
Shipping costs may include the following charges:
- Freight - Transportation costs incurred by the Carrier
- Fuel - Additional charge incurred by the Carrier to account for an increase in fuel charges (% of freight)
- Insurance - Accounts for insuring the package
- Duties - The amount charged by the country for an individual item
- Taxes - The Value Added Tax (VAT) charged by the country
- Brokerage - The amount charged by the Broker to clear customs
- Disbursement - The amount the Carrier charges to disburse the costs to the country
- Other Fee(s) - The transaction fee and any additional costs that may incur (i.e. rural area charges, extra fees for a particular country, etc.)
You will receive a price quote for shipping fees including duties and taxes during checkout. The price quote for duties and taxes is based upon the national laws of the country to which the order is shipping. All shipping fees, duties and taxes and brokerage fees will be paid at the time you place your order.
Duty and taxes are set by the destination country. The amount of applicable duty and taxes will vary by country and will be determined during Checkout.
In the event that the buyer refuses delivery of the shipment, the buyer is responsible for payment of all return duties and taxes; in this case, return shipping charges will be billed to the buyer's method of payment. Shipping fees are not refundable for undeliverable shipments or refused shipments.
For international orders placed before February 1, 2010:
All duties and taxes were assessed at the time of customs inspection in accordance with that country's national laws. The buyer is responsible for all duties and taxes incurred. Bluefly did not determine these fees during the checkout process. For more information, please contact your local customs office.
A return authorization number is required to return merchandise and the customer is responsible for shipping product back to the correct location. Please be sure to print the returns authorization and include in your package.
For return international return instructions, please contact Customer Service at firstname.lastname@example.org .
At this time, we do not provide prepaid return shipping labels for international customers. We strongly encourage you to insure your package and to please keep tracking of your return tracking number until your refund is confirmed via email. Please be aware that we cannot take responsibility for any lost or damaged packages. Return shipping costs cannot be refunded.
How To Return
Bluefly offers fast and easy online returns. Follow these steps to return an item:
1) If you have a Bluefly account: Log into "My Account." Then, under the "Order Status" section, find the order for which you want to create a return and click "Return an Item."
If you do not have a Bluefly account, please use our returns tracking lookup tool below, by entering the order number from your order confirmation email (or your order packing slip) and the shipping zip code. Select the item you wish to return and click "Return an Item."
2) Fill out the form to receive a return authorization number. Contact Customer Service at email@example.com for information on how to return your product.
Receiving A Refund
Returns will be processed within 10 business days from the date we receive your package.
Depending on your card issuer your refund may take 3-10 business days to appear on your billing statement. Bluefly store credit refunds will be immediately available after your return is processed. If you returned a gift for Bluefly store credit, please allow 3-5 business days for the store credit to appear in your account.
For more information regarding returns and policies, please click here.
Duties And Taxes Refunds
If you are returning an international purchase you may be eligible for a refund of a portion or all of the duty and taxes. Please contact your local customs office for a return of duties and taxes.