Customer service

Returns

HOW TO RETURN MERCHANDISE

Returning General Merchandise
Bluefly offers fast and easy online returns. Follow these steps to return an item:

  1. If you have a Bluefly account: Log into "My Account." Then, under the "Order Status" section, find the order for which you want to create a return and click "Return an Item."


    If you do not have a Bluefly account, click here to use our order tracking lookup tool.
  2. Fill out the form to receive a return authorization number and pre-paid domestic return shipping label.
  3. Click the "Print Confirmation" button to immediately print your return confirmation and domestic return shipping label. We will also send you a return confirmation email so that you can access your return confirmation and domestic return shipping label to print later.
  4. Pack the return and the return confirmation page in the original package, if possible. The return confirmation page is required for accurate return processing.
  5. Tape the return label securely to the box.
  6. Return your package via FedEx (recommended for faster processing) or the US Postal Service. Please ensure the FedEx location you are using supports Ground drop-offs. This information can be found by visiting FedEx directly.
  7. Please Make Sure That The Carrier Scans Your Return Package And Provides A Receipt. Bluefly will not be responsible for lost packages without proof of this receipt.
    • Please allow 5 to 10 business days for package transit, plus an additional 2 to 3 business days for processing after receipt at our Fulfillment Center. Further delays will occur if the proper RMA is not included.
    • You will receive an email notification upon the completion of returns processing at our Fulfillment Center

Charge For Returns Shipping
Return shipping is free when you use our pre-paid FedEx SmartPost domestic return label and choose to have your return total refunded in the form of Bluefly store credit. If you refund the original payment method and use our pre-paid domestic return label, $6.95 will be deducted from your return total.

Please note- Outbound shipping charges are not refunded when making a return.

Using Pre-Paid Returns Label

When you complete the online return form, you will instantly receive a pre-paid shipping label, along with your return authorization form. When you complete the online return form, you will also receive a return request confirmation email with the pre-paid return shipping label as an attachment. Click on the attachment to access the shipping label. Please refer to the section on Returns for information on how to create an online return. At this time, we do not provide return shipping labels for international customers.

You will receive either a FedEx SmartPost shipping label or a FedEx Ground shipping label, when generating your return. If you are provided with a FedEx Ground label, those returns can only be dropped off at a FedEx authorized ship center. FedEx SmartPost can be dropped off at the U.S Postal Service or FedEx Ground supported locations. Please ensure the FedEx location you are using supports Ground drop-off. Click here for supported locations.

Reprinting Your Returns Label

In the event that you need to re-print your label, you can retrieve this information by referring to your Return Request Confirmation email. The return label will appear as an attachment at the bottom of your email confirmation.

If you are unable to locate this confirmation email, please contact Bluefly Customer Service directly for assistance.

Returning Multiple Items From One Order
Bluefly has extended its product offering, and included a wider variety of products through our Marketplace partners. Products ship from different warehouses, and need to be returned to the correct address. When returning a product, you will be presented with a Return Merchandise Authorization or RMA number and a shipping label. Please be sure to follow the directions given for each product you are trying to return. There is a chance that you will receive different RMAs and shipping labels for multiple items within one order. In order to receive your refund, please follow the RMA instructions, package products separately, and apply the appropriate shipping label to each return. Bluefly is unable to process your refund if products are returned to the incorrect address.

If You Have Lost Or Misplaced Your Returns Label There Are Two Options:

  1. Please refer to the original returns confirmation email that was sent to you which included your prepaid return label.
  2. Contact Customer Service who will need to issue a new return label. Email us at flyrep@bluefly.com to request this.

Receiving A Refund
Returns will be processed within 2-3 business days from the date we receive your package. If an RMA is not provided with your refund delays can take up to 2 weeks

Depending on your card issuer your refund may take 3-10 business days to appear on your billing statement. Bluefly store credit refunds will be immediately available after your return is processed. If you returned a gift for Bluefly store credit, please allow 3-5 business days for the store credit to appear in your account. Please note- Outbound shipping charges are not refunded when making a return.

Gift Returns
Returning a Gift is easy:

  1. Enter the order number and shipping zip code into the Order Status link located in My Account.
  2. Select "This is a Gift return" on the Return Form and fill in required fields making sure to provide the gift recipient's email address as this is where the credit will be sent.

When a gift is returned, store credit will be issued to the Gift recipient's Bluefly account. In the event that the Gift recipient does not have a Bluefly account, one will be created by Bluefly upon receipt of the return. We will send an email to the Gift recipient with instructions on how to access the store credit for use on a future purchase. If you wish to have the refund processed back to the Gift giver, click the box to "Credit back to the Gift giver."

Diamond, Fine & Estate Jewelry
For orders shipping in the United States, returns on Diamond, Fine & Estate Jewelry must be received within 21 calendar days from shipment in original condition (including all original packaging). All pieces will be shipped to our shoppers with a Bluefly security tag; all returns require these tags to remain attached as a condition of the refund. Pieces Sent Back After The Return Period Or Without Original Packaging And The Security Tag Attached, Will Not Be Refunded. There are no returns on Diamond, Fine & Estate Jewelry pieces for international orders -- international shipments are FINAL SALE.

Fragrance & Skincare
Fragrance and skincare returns are accepted on merchandise that is in original, unopened and unused condition (including all packaging) within 21 days from shipment date. Items that have been opened or used will not be accepted for return.

Returning Heavy Or Bulky Items
Unless otherwise specified in an item's details, heavy and bulky items are Final Sale and cannot be returned. If you are experiencing issues with the item received, please contact Customer Service for more information at flyrep@bluefly.com.

Furniture
Unless otherwise specified in items details, all furniture items are FINAL SALE and cannot be returned.

Surface damage such as minor fabric tears, crushing, indentations, and scratches are subject to local repair at Bluefly's cost. Structural damage such as broken pieces or major missing items, are handled in various ways depending on the severity. If you are experiencing issues with the item received, please contact Customer Service for more information at flyrep@bluefly.com.

Please be sure to reference our Delivery Policy and how to appropriately document visible and concealed damages during delivery. click here for more details.

WHAT IS THE RETURNS POLICY
Returns must be in their original, unused, unworn condition with all tags attached and all packaging included. Pieces sent back after the return period or without original packaging and the security tag attached, will not be refunded. Be advised that returns must be tendered to the carrier within 7 days of RMA issuance or the package will be returned to you without a refund being processed. Shipping charges are not refundable. Return Time Frames May Vary And Are Indicated With Each Item's Description. Please ensure that your return is shipped within the returns policy window which is driven off the original ship date of the order.

Late Returns
Our system prevents prepaid shipping labels and return authorization forms from being created past the returns window. Please ensure that your return is shipped within the returns policy window which is driven off the original ship date of the order.

Please allow adequate time for return shipping. If you use our pre-paid return label, allow 5 to 10 business days shipping time.

*Important Note: Late returns will not be accepted past their indicated returns period and will not be refunded. Be advised that returns must be tendered to the carrier within 7 days of RMA issuance or the package will be returned to you without a refund being processed.

No Exchanges
Bluefly sells out of inventory very quickly; therefore we are unable to process exchanges. If you are dissatisfied with an item, please return the item using our easy, online return form. Then place a new order online for an alternative product. If you require assistance from one of our fashion-forward Customer Service members at 1.877.BLUEFLY.

Wrong, Damaged, Or Defective Items
Bluefly strives to ensure accuracy of all orders and apologizes in advance should we not meet this expectation. Should you receive a wrong, damaged or defective item upon receipt, please contact our customer service team directly for assistance. Please help us improve by providing feedback on the returns authorization being sure to select "WRONG ITEM" as the return reason. Additional comments are also welcome on the authorization form. Return shipping will be taken care of by Bluefly for damaged or wrong items sent. click here

Final Sale
There are no returns on Diamond, Fine & Estate Jewelry pieces for international orders -- international shipments are FINAL SALE. All designer handbags and furniture are also considered FINAL SALE. Items marked final sale are non-returnable unless otherwise specified in an items details.

International Returns
A return authorization number is required to return merchandise. Please follow the Return Merchandise Authorization or RMA instructions or reach out to Customer Service at flyrep@bluefly.com with any questions. Please ensure you keep your tracking information. Refer to Returning General Merchandise for information on how to create a return authorization number. Please be sure to print the returns authorization and include in your package.

Duties And Taxes Refund
If you are returning an international purchase you may be eligible for a refund of a portion or all of the duty and taxes. Contact your local customs office for a return of duties and taxes.