Customer service

Returns

HOW TO RETURN MERCHANDISE

Returning General Merchandise

An account is required to create a return and receive an RMA along with the return shipping label. Bluefly offers fast and easy online returns. Follow these steps to return an item:
  1. Log into "My Account." Then, under the "Order Status" section, find the order for which you want to create a return and click "Return an Item."
  2. Fill out the form to receive a return authorization number and pre-paid domestic return shipping label. Click the "Print Confirmation" button to immediately print your return shipping label. A return confirmation email will be sent so that you can access your return shipping label to print later.
  3. Pack the return along with the return confirmation page that lists the specific RMA order information in the original package. The return confirmation page is required for accurate return processing.
  4. Tape the return label securely to the box.
  5. Return your package via FedEx. Please ensure the FedEx location you are using supports Ground drop-offs. This information can be found by visiting FedEx directly.
  6. Please allow 5-10 business days for package transit, plus an additional 10 business days for processing after vendor confirms receipt.
  7. You will receive an email confirming the completion of your return.

Charge For Returns Shipping

If you refund the original payment method and use our pre-paid domestic return label, $7.95 will be deducted from your return total.

Please note- Outbound shipping charges are not refunded when making a return.

Using Pre-Paid Returns Label

When you complete the online return form, you will instantly receive a pre-paid shipping label, along with your return authorization form. When you complete the online return form, you will also receive a return request confirmation email with the pre-paid return shipping label as an attachment. Click on the attachment to access the shipping label. Please refer to the section on Returns for information on how to create an online return. At this time, we do not provide return shipping labels for international customers.

You will receive a FedEx Ground shipping label, when generating your return. If you are provided with a FedEx Ground label, those returns can only be dropped off at a FedEx authorized ship center. Please ensure the FedEx location you are using supports Ground drop-off. Click here for supported locations.

Reprinting Your Returns Label

In the event that you need to re-print your label, you can retrieve this information by referring to your Return Request Confirmation email. The return label will appear as an attachment at the bottom of your email confirmation.

If you are unable to locate this confirmation email, please contact Bluefly Customer Service directly for assistance.

Returning Multiple Items From One Order

Bluefly has extended its product offering, and included a wider variety of products through our Marketplace partners. Products ship from different warehouses, and need to be returned to the correct address. When returning a product, you will be presented with a Return Merchandise Authorization or RMA number and a shipping label. Please be sure to follow the directions given for each product you are trying to return. There is a chance that you will receive different RMAs and shipping labels for multiple items within one order. In order to receive your refund, please follow the RMA instructions, package products separately, and apply the appropriate shipping label to each return. Bluefly is unable to process your refund if products are returned to the incorrect address.

If You Have Lost Or Misplaced Your Returns Label There Are Two Options:

  1. Please refer to the original returns confirmation email that was sent to you which included your prepaid return label.
  2. Contact Customer Service who will need to issue a new return label. Live chat OR Email us at flyrep@bluefly.com to request this.

Receiving A Refund

Returns will be processed within 10 business days from the date we receive your package. If an RMA is not provided with your refund delays can take up to 2 weeks

Depending on your card issuer your refund may take 5-10 business days to appear on your billing statement. Bluefly store credit refunds will be immediately available after your return is processed.

Diamond, Fine & Estate Jewelry

For orders shipping in the United States, returns on Diamond, Fine & Estate Jewelry must be received within 21 calendar days from shipment in original condition (including all original packaging). All returns require these tags to remain attached as a condition of the refund. Pieces sent back after the return period or without original packaging and the security tag attached, will not be refunded. There are no returns on Diamond, Fine & Estate Jewelry pieces for international orders -- international shipments are FINAL SALE.

Fragrance & Skincare

Fragrance and skincare returns are accepted on merchandise that is in original, unopened and unused condition (including all packaging) within 21 days from shipment date. Items that have been opened or used will not be accepted for return.

WHAT IS THE RETURNS POLICY

General Policy

Returns must be in their original, unused, and undamaged condition with all tags attached and all packaging included. Return time frames may vary and are indicated with each item's description. Pieces sent back after the return period or without original packaging and the security tag attached, will not be refunded. Our system prevents prepaid shipping labels and return authorization forms from being created past the returns window. Be advised that all returns have a 7 day shipping window from the day the RMA is assigned. Shipping charges are not refundable. *Important Note: Late returns will not be accepted past their indicated returns period and no refund will be issued.

No Exchanges

Bluefly thrives off of providing our customers with the deepest discounts on all types of luxury goods and because of this, our inventory is constantly changing. Therefore, we are unable to process exchanges due to our constant flow of new inventory. If you are dissatisfied with an item, please create an RMA with our user friendly return form. If you would like help with finding a similar item, our Customer Service team can assist you at flyrep@bluefly.com.

Wrong, Damaged, Or Defective Items

Please contact Customer Service at flyrep@bluefly.com with a photo of the damaged goods or the wrong item you received along with the order number.

Final Sale

There are no returns on Diamond, Fine & Estate Jewelry pieces for international orders -- international shipments are FINAL SALE. All designer handbags and furniture are also considered FINAL SALE. Items marked final sale are non-returnable unless otherwise specified in an items details.

International Returns

A return authorization number is required to return merchandise. Please follow the Return Merchandise Authorization or RMA instructions or reach out to Customer Service via Live Chat or email at flyrep@bluefly.com with any questions. Please ensure you keep your tracking information. Refer to Returning General Merchandise for information on how to create a return authorization number. Please be sure to print the returns authorization and include in your package.

Duties And Taxes Refund

If you are returning an international purchase you may be eligible for a refund of a portion or all of the duty and taxes. Contact your local customs office for a return of duties and taxes.