Premier Authentication Process
Because You Deserve Only The Best
If you’re an accessories aficionado, chances are you’ve seen the fakes. You search for your most-wanted luxury styles online and you see it for only $50! Hopefully you’ve done your research and know that a price that’s too good to be true is just that–you are most likely seeing a counterfeit.
But some are sneakier than others, they have that higher price-point and look legitimate inside and out (in the photos, that is). People spend their hard-earned cash and when they receive the item, to their horror, it looks awful and awfully fake in person. And, of course, there is no customer service in sight.
At Bluefly, we want you to rest assured that we have authentication procedures in place to help ensure the authenticity of your designer & pre-owned purchases. Here are a few facts about how we vet our merchandise…
- We only work with top, industry-trusted designer & pre-owned vendor partners. Plus, we continually run anonymous “audits” of these vendor partners to ensure authenticity.
- When necessary, we also use unbiased, third-party authenticators to ensure authenticity.
- We meticulously monitor customer comments and feedback, and thoroughly investigate any concerns.
As far as any pre-owned or vintage item’s condition, rest easy that we do not sell anything that we deem unusable, deteriorated/damaged beyond repair or anything that would fall below satisfactory condition unless clearly labeled as such (e.g. a rare item intended for collecting, not wear where any flaws are clearing identified). We vet our pre-owned suppliers, not just for authenticity, but also for quality.
For your convenience, we have designed a condition rating scale for you to reference:
|Pristine||No visible signs of wear|
|Excellent||Very minimal signs of wear that is not visible unless viewed closely||Very Good||Slight signs of wear but in overall good condition|
|Good||Multiple signs of wear but overall product is in good condition|
Finally, we offer several options if you are concerned with the authenticity of your purchase. Please see the terms and conditions below that demonstrate we stand behind our word. So go ahead: make a smart investment, grab a world-famous style you’ve been craving and enjoy it for years to come. You won’t regret it!
Authenticity Verification Options:
- For items exceeding $299 in cost, upon request, we offer a free authenticity review by one of our third party authenticators within the first three months of your purchase. This means, Bluefly will pay the cost of having the item authenticated by one of our third party authenticators. Evidence of the authenticity will be provided following the review. The item to be authenticated must be the item shipped by Bluefly. If Bluefly has any reason to believe that any items are not the same as that which was shipped, these terms will not apply.
- We also offer full refunds up to 12 months following your purchase if any purchase is found to be inauthentic. As the time frame is limited, we encourage you to take advantage of our offer above to evidence authenticity. We do ask that you retain original packaging to the extent possible. The item to be returned must be the item shipped by Bluefly. If Bluefly has any reason to believe that any items are not the same as that which was shipped, these terms will not apply.
- Lastly, if you have your purchase reviewed for authenticity independently outside of Bluefly, and receive an opinion indicating that the purchase is not authentic, prior to any refund, Bluefly reserves the right to have the purchase reviewed by one of our independent third party authenticators. If deemed by the Bluefly designated authenticator to be authentic, Bluefly will provide an authenticity certificate evidencing the authenticity and a refund will not be issued. The item must be the item shipped by Bluefly. If Bluefly has any reason to believe that any items are not the same as that which was shipped, these terms will not apply.