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Customer service

International Shipping

GENERAL INFORMATION

Shipping Costs

For your ultimate convenience, international shipping costs include all duties, taxes and brokerage fees so that there are no additional shipping fees upon delivery. Since shipping costs are calculated based on the contents of your order and the location to which the order is shipping, shipping charges can only be provided once you begin the checkout process.

Shipping Costs May Include The Following Charges

If your order includes several items, we may ship them separately and at different times in order to get them to you faster. They may ship directly from different marketplace partners. Our shipping confirmation emails will let you know what is being shipped with its carrier and tracking information.

  • Freight - Transportation costs incurred by the Carrier
  • Fuel - Additional charge incurred by the Carrier to account for an increase in fuel charges (% of freight).
  • Insurance - Accounts for insuring the package.
  • Duties - The amount charged by the country for an individual item.
  • Taxes - The Value Added Tax (VAT) charged by the country.
  • Brokerage - The amount charged by the Broker to clear customs.
  • Disbursement - The amount the Carrier charges to disburse the costs to the country.
  • Other Fee(s) - The transaction fee and any additional costs that may incur (i.e. rural area charges, extra fees for a particular country, etc.).

Duties And Taxes

You will receive a price quote for shipping fees including duties and taxes during checkout. The price quote for duties and taxes is based upon the national laws of the country to which the order is shipping. All shipping fees, duties and taxes and brokerage fees will be paid at the time you place your order.

Duty and taxes are set by the destination country. The amount of applicable duty and taxes will vary by country and will be determined during Checkout.

In the event that the buyer refuses delivery of the shipment, the buyer is responsible for payment of all return duties and taxes; in this case, return shipping charges will be billed to the buyer's method of payment. Shipping fees are not refundable for undeliverable shipments or refused shipments.

Restrictions

Product prices and order totals are converted from USD and may fluctuate slightly based on conversion rate.

All international orders are final sale.