Shipping & Delivery

    Order Confirmations

    Once your order has shipped, you will receive an email confirmation containing your tracking details. Ship times are listed in each product description.

    If you do not receive a shipping confirmation email, please contact our customer service team so we can update your information.

    • Account Orders: Log in to your account and click on your order to view shipment status and tracking details.
    • Guest Checkout: Use the "View Your Order" link in your order confirmation or shipping confirmation email.

    Domestic Shipping

    We ship to the contiguous 48 states, the District of Columbia, Alaska*, and Hawaii*. Some marketplace items may have shipping restrictions based on the delivery address. Available shipping options will be displayed at checkout.

    • Standard Shipping: Flat rate of $5.00 (3–7 business days for delivery).
    • Alaska & Hawaii: Please allow up to 30 days for delivery.
    • Processing Time: Orders are typically processed within 1–2 business days after payment clears.
    • Carriers: UPS, UPS SurePost, FedEx, FedEx SmartPost, or USPS.
    • Tracking: All domestic shipments include delivery confirmation and a tracking number.
    • Signature Required: Shipments over $500 may require a signature.
    • Restrictions: We do not ship to hotels or P.O. boxes, except for college or university addresses.

    International Shipping

    International orders are shipped via our partner ShipTo. Click here to visit their site for more information and rates.

    Change of Delivery Address

    For security purposes, we cannot change the shipping address after an order is placed.

    Shipping Times

    • Standard delivery within the continental U.S.: 4–8 business days (plus 1–2 day processing time).
    • Expedited shipping (available for select items): 2–3 business days after processing. Additional fees apply.

    Cancellations

    Due to our fast processing times, orders cannot be modified or canceled once placed. If your item is eligible for return based on our return policy, we are happy to assist after delivery. Products are available in limited quantities, and substitutions are not possible after an order is submitted.

    Missing Package (Marked as Delivered)

    If your package shows as delivered but you cannot locate it, please follow these steps:

    1. Confirm Your Shipping Address: Ensure the address in your order is correct.
    2. Check for Delivery Notifications: Look for a delivery confirmation email or tracking update in your account. Check your mailbox and usual parcel drop-off spots.
    3. Ask Household Members or Neighbors: Sometimes packages are accepted by others nearby.
    4. Wait 48 Hours: Occasionally packages are marked as delivered before arrival.
    5. Contact the Carrier:
      • DHL Express: 1-800-225-5345
      • FedEx: 1-800-463-3339
      • UPS: 1-800-742-5877
      • USPS: 1-800-222-1811
    6. Check for Photo Proof of Delivery: Some carriers provide delivery photos to help locate packages.
    7. File a Claim with the Carrier: If confirmed lost or stolen, start a claim directly with the carrier.
    8. File a Police Report: For suspected theft, especially on high-value items.
    9. Consider Secure Delivery Options for Future Orders:
      • Use package lockers or pickup points.
      • Require a signature upon delivery.