Frequently Asked Questions

General

Email us at flyrep@bluefly.com. Customer Service will respond to your email as soon as possible. We look forward to hearing from you. 

To retrieve or reset your password, click the account icon at the top right of any page and click 'Forgot Password?.' Enter your registered Bluefly account's email address and click RESET MY PASSWORD.

If you made an account prior to November 2019, then you will need to create a new Bluefly account. 

Orders

To check the status of your order, log in to your account and click into your order to see shipment status & tracking details. If you checked out as a guest, you can view your order status by clicking "View Your Order" on either your order confirmation so shipping confirmation emails. 

The pending charge you are seeing on your account is an authorization hold. This hold will drop off your account within 3-5 business days. We'll only charge when the product ships to you.

Bluefly uses a variety of shipping arrangements with brands, and some may result in longer shipping times than others. Most orders ship within 24-48 business hours, however shipping may take longer during the holidays.

We'll send you an email with your tracking information once an order is on its way. Items will indicate their ship times in each description.

If the tracking information for your package says delivered and you have not received it, please reach out to us at flyrep@bluefly.com and we will look into it for you. After the investigation, if the package still has not shown up within 3 business days of the delivery date then we will file a claim for you. 

Because we work so quickly to ship you your order, it is not possible for us to make changes or cancel an order once it has been placed. Depending on the item's return policy, we are happy to accept the item(s) you have ordered once they have been received. 

Depending on where your item is shipping from, it is possible that your order may arrive in multiple shipments. Your shipment confirmation will indicate when an item ships with its tracking information.

In order to provide a wide selection of products & brands, we work with a variety of third party vendors. We work hard with these partners to offer competitive pricing on our products. However, the prices on our website change often and we are not able to offer price adjustments once an order has been shipped. 

Payment

Bluefly accepts American Express, MasterCard, Visa, and Discover Card. We also offer PayPal. We do not accept cash, checks or cash-on-delivery (C.O.D.). Please note that all orders are charged in United States Dollars (USD).

Sales tax is applied to your Bluefly order in accordance with individual state and local regulations if your shipping address is in one of the following states: CA, FL. For orders shipped to other states, your state and/or municipal government may require you to declare your purchase and pay appropriate sales tax amounts to them directly. Appropriate tax charges will appear on the "Review Order" page during checkout.

Discounts will be reflected in cart after the promo code is applied to the order. Coupon codes are only valid during the stated promotion times and cannot be applied retroactively to purchases made prior to the start of this sale or to purchases made after the end of this sale. Coupon codes cannot be combined with other offers.