Shipping & Delivery
Order Confirmations
Once your order has been shipped, you will receive an email confirmation with your order tracking details. Items will show their ship times in each description. If you do not receive this email, please contact our customer service team, and we can update your shipping information.
To check the status of your order, log in to your account and click on your order to see shipment status & tracking details. If you checked out as a guest, you could view your order status by clicking "View Your Order" on either your order confirmation or shipping confirmation emails.
Shipping Domestic
Bluefly ships to the contiguous 48 states, the District of Columbia, Alaska*. and Hawaii*. Some Marketplace items have shipping restrictions to Shipping options offered during checkout and may vary based upon the shipping address provided.
Standard shipping within the U.S. is a flat rate of $5.00, with delivery typically taking 3-7 business days. *Note: please allow extra time for shipments to Hawaii & Alaska, shipping may take 30 days.
- For security reasons, we do not ship to hotels or P.O. boxes unless the address is a college or university.
- All domestic shipments will include delivery confirmation and a tracking number.
- Orders are typically processed within 1-2 business days after payment clears.
- A signature may be required for shipments over $500.
International Shipping
Bluefly offers international shipping via our partner ShipTo. Please click here to visit their site for more details.
Change of delivery address
For security purposes, we are unable to modify the shipping address after an order has been submitted.
Cancelations
Due to our fast processing times, we are unable to modify or cancel orders once they have been placed. However, depending on the return policy for the item(s), we are happy to assist with returns once your order has been delivered. Products on Bluefly are available in limited quantities for a short period, and as a marketplace with multiple suppliers, we cannot substitute items after an order has been submitted.
Find a Missing Package That Shows as Delivered
1. Confirm your shipping address in the order.
Ensure the shipping address listed is accurate.
2. Check for delivery notifications
Please be sure to look for a delivery confirmation email or on your account order page. We also recommend checking your mailbox or places where you typically receive parcels.
3. Check with others in your household or neighbors
Sometimes packages are delivered to a neighbor, or someone in your household may have accepted them for you. Be sure to check with them.
4. Wait up to 48 hours
Occasionally, packages are marked as delivered a bit early. Please wait 48 hours to see if the package arrives after the initial delivery confirmation.
5. Reach out to the carrier
Contact the delivery company (e.g., USPS, UPS, FedEx) directly. They may have additional details or be able to help locate the package.
You can track your package or contact the carrier using the list below.
Common Carriers:
DHL Express: 1-800-225-5345
FedEx : 1-800-463-3339
UPS: 1-800-742-5877
US Postal Service: 1-800-222-1811
6. Check for Photo Proof of Delivery
- Some carriers provide a photo showing where the package was left. Check to see if this option is available to help find your package.
7. File a Claim with the Carrier
- If the carrier confirms the package is lost or stolen, you may be able to file a claim with them directly. Most carriers have an easy claims process on their website.
8. File a Police Report
- If you believe your package was stolen, please file a police report, especially for high-value items.
9. Consider Secure Delivery Options for Future Orders
- To prevent package theft, consider using one of these options for future deliveries:
- Package lockers or designated pickup points.
- Require a signature upon delivery.