Shipping & Returns

Shipping

Bluefly ships to the contiguous 48 states, the District of Columbia, Alaska*. and Hawaii*. Some Marketplace items have shipping restrictions to Shipping options offered during checkout and may vary based upon the shipping address provided.

Bluefly offers international shipping via our partner Shipito. Please click here to visit their site for more details.

*Note: please allow extra time for shipments to Hawaii & Alaska, shipping may take 30 days. 

Due to security reasons, we do not ship to hotels or P.O. boxes, unless the address is a university address.

For security reasons, it is not possible for us to change your shipping address once an order has been placed.

A shipping confirmation email is sent when all or part of your order is on its way to you. This email will also include the tracking information for your shipment. As items may ship at different times, from different fulfillment centers including our marketplace partners, you will receive multiple shipping confirmation emails with an update on each individual item. Please allow up to 24-48 business hours from receiving the shipping confirmation, to have visibility to carrier tracking data and tracking movement.

Items usually ship within 1-2 business days unless otherwise noted by availability in the product details. 

Standard delivery takes 4-8 business days for the continental US and will be shipped with UPS, UPS SurePost, FedEx, SmartPost, or US Postal Service. Orders shipping to AK and HI are sent via standard shipping and may take up to 30 days to be delivered.  If you need the order to arrive sooner, expedited shipping is available at checkout.  Please note that additional fees may apply.  

Expedited shipping takes 2-3 business days, extra fees will be charged per item at checkout and varies based on vendor.

If the tracking information for your package says delivered and you have not received it, please reach out to us at flyrep@bluefly.com and we will look into it for you. After the investigation, if the package still has not shown up within 3 business days of the delivery date then we will file a claim for you. 

If your order includes several items, we may ship them separately and at different times in order to get them to you faster. They may ship directly from different marketplace partners. Our shipping confirmation emails will let you know what is being shipped with its carrier and tracking information.

All furniture deliveries require a valid telephone number. Please ensure this is entered in shipping information on your order.

Large pieces of furniture or shipments that cannot be delivered by standard parcel post methods and will arrive via freight. Please be aware the standard freight service is curbside which means, your item(s) will be delivered onto the curb at the end of your driveway. Curbside delivery does not include set up or assembly of items, nor removal of packaging materials. Once the order has cleared processing, pending availability, and credit card authorization, the delivery company will contact you to schedule a delivery appointment. Freight delivery generally takes 2-3 weeks from date of purchase but may take up to 5 weeks.

Carrier tracking information will be provided by the carrier once your delivery has been scheduled. For status updates on your scheduled delivery please contact the carrier directly with either your reference or tracking information.

Returns

Returns must be in their original, unused, and undamaged condition with all tags attached and all packaging included. Return time frames are either 14 days (from the delivery date) or final sale; this is indicated in each item's description located on the product page. Pieces sent back after the return period or without original packaging and the security tag attached, will not be refunded. Our system prevents prepaid shipping labels and return authorization forms from being created past the returns window. Be advised that all returns have a 7 day shipping window from the day the RMA is assigned. Shipping charges are not refundable. 

*Important Note: Late returns will not be accepted past their indicated returns period and no refund will be issued.

Extended Returns: As a courtesy to shoppers during the COVID-19 outbreak, we are offering an extended return window of 30 days for all orders placed between March 10 and July 31, 2020. 

Step 1: If you have an account, please log in and view your order to start your return process. If you checked out as a guest, please click here to first create an account with the email address used on your order.

Step 2: If your order is eligible for online returns, and is within the allowed return window, you will see a link that says "Create a Return Label" on the Order History page of your account. If you see a link that says "Click here for Returns," please contact customer service at flyrep@bluefly.com to start your return. Indicate your order number and the items you would like to return and someone will follow up with you to create an RMA & provide a shipping label.

Please note: 

We accept returns within 14 days* of delivery, unless items are marked ‘Final Sale.’ All items must be unworn, unwashed and undamaged.

*Extended Returns: As a courtesy to shoppers during the COVID-19 outbreak, we are offering an extended return window of 30 days for all orders placed between March 10 and June 15, 2020. 

A fee of $9.95 will be deducted from your refund for the first return label created, and a fee of $4.95 for each additional return label created per order. Please note that outbound shipping charges are not refunded when making a return.

Bluefly has extended its product offering, and included a wider variety of products through our Marketplace partners. Products ship from different warehouses, and need to be returned to the correct address.

When returning a product, you will be presented with a Return Merchandise Authorization or RMA number and a shipping label. Please be sure to follow the directions given for each product you are trying to return. There is a chance that you will receive different RMAs and shipping labels for multiple items within one order. In order to receive your refund, please follow the RMA instructions, package products separately, and apply the appropriate shipping label to each return. Bluefly is unable to process your refund if products are returned to the incorrect address.

Returns will be processed within 5 business days from the date we receive your package. If an RMA is not provided with your refund delays can take up to 2 weeks

Depending on your card issuer your refund may take 5-10 business days to appear on your billing statement.

Fragrance and skincare returns are accepted on merchandise that is in original, unopened and unused condition (including all packaging) within 14 days from delivery date, unless the item is marked ‘Final Sale.’ Items that have been opened or used will not be accepted for return.