To check the status of your order, log in to your account and click into your order to see shipment status & tracking details. If you checked out as a guest, you can view your order status by clicking "View Your Order" on either your order confirmation or shipping confirmation emails.
To start a return, log in to your account and press "Click here for returns." If you checked out as a guest and wish to make a return, please click here to create an account with the email address used on your order.
For other inquiries, email us at FLYREP@BLUEFLY.COM.
We normally respond to email inquiries within 48 business hours of receipt. Our customer service team is available Monday to Thursday from 9AM to 6PM EST. Friday's from 9AM to 5PM EST. Unfortunately, our customer service team does not operate on the weekends and most major holidays.
Thank you for your patience. We look forward to providing you with the best service.
Our mailing address is:
3323 NE 163rd Street
North Miami Beach, FL 33169
Note: This is not a return address. To submit a return, follow the return process in your account. If you return items to this address, your refund will not be processed.